Application Support for Resort Data Processing
| Software Vendor: |
Resort Data Processing |
| Application Versions: |
(2022+): Requires Actian Zen v14 or higher |
| Vendor Contact: |
Stephen White: Stephen@resortdata.com |
Important Note from Resort Data:
For the current software release, Resort Data now requires Actian Zen v14 or higher (including Actian Zen v15 or v16) for all on-premise database environments. This requirement allows Resort Data to use some of the newer functionality available within the newer engines to provide better performance and scalability.
Current users of ANY version of Actian Zen should consider applying the latest patches for the best results. If you are using an older version of Actian PSQL v13 or older, you should make plans to upgrade to a newer release as soon as possible.
Click HERE for the RDPWin Minimum Hardware Requirements document. Note that although Zen v17 is currently available, we do not expect RDP to complete their testing for this release in 2027, so check with them for the latest updates.
QUICK LINKS FOR ACTIAN ZEN v16 USERS:
- Download Zen v16: This link has instructions for downloading a 30-day evaluation license and patches for the Zen v16 database engine. The Zen Cloud Server licensing model is recommended for all users, which is based on database size.
- Zen v16 Pricing Page: This link provides current pricing for Zen v16.
QUICK LINKS FOR ACTIAN ZEN v15 USERS:
- Download Zen v15: This link allows you to download a 30-day evaluation license and patches for the Zen v15 database engine. The Zen Cloud Server licensing model is recommended for all users, which is based on database size.
- Zen v15 Pricing Page: This link provides current pricing for Zen v15.
QUICK LINKS FOR ACTIAN ZEN v14 USERS:
- Download Zen v14: This link allows you to download a 30-day evaluation license and patches for the Zen v14 database engine. The Zen Cloud Server licensing model is recommended for all users, which is based on database size.
- Zen v14 Pricing Page: This link provides current pricing for Zen v14.
The Resort Data application uses the Actian Zen database engine to provide world-class performance and flexibility to their application development efforts. At this time, Resort Data is not selling this software directly, and they are referring users to resellers such as Goldstar Software to obtain the correct licenses. We have worked extensively with RDP over the years and are in an excellent position to help you get your software installed and running quickly.
Installation of the Actian database is easy -- download the installer, follow the prompts, then reboot. (If you are upgrading an existing environment, you would uninstall the old components and reboot before installing the new ones.) This process is fairly easy and well-documented on our web site, so you can do it yourself or have your tech guy (or gal) handle it for you. You can even start with the 30-day trial download available on the Actian web site (see links above) that can be converted to a full license.
As of October 2026, Resort Data has indicated that all users will need a Zen Cloud Server license. The database engine and its license goes onto the SERVER, or the computer on which your database resides. All other computers get the (free) Zen Client installed to them, which is part of the same download file.
For pricing, please refer to our price list for Actian Zen v16, which also has a Product Selector tool (look for the BIG button) that can help you figure out exactly what you need, or call/Email us to request an exact quote!
Older versions of Resort Data worked on older versions of Pervasive, including the (very old) Btrieve 6.15, Pervasive.SQL 2000i, Pervasive.SQL V8, Pervasive PSQL v9, Pervasive PSQL Summit v10, Pervasive PSQL v11, Actian PSQL v12, and Actian PSQL v13. These old engines are no longer supported by Actian Corporation (formerly Pervasive Software), and RDP has also stopped supporting these releases for their products as well. If you have an older engine version (i.e. v13 or older), then upgrading to Actian Zen v16 is required at this time.
Actian Zen v14 was released in 2019 and is a paid upgrade from older versions. Zen v14 is the best platform if your server is Server 2008R2 through Server 2019 and all of your workstations are Windows 7 or newer. Please note that Zen v14 software is NOT supported on Windows Vista or older, so sites with older computers may need to upgrade their operating systems first. Further, Actian discontinued Zen v14 support in August 2024, so no new patches are expected, and no new bug fixes are coming for this release. Even if you are running this release today, upgrading is recommended.
Actian Zen v15 was released in 2021 and is a paid upgrade from older versions. Zen v15 is the best platform if all of your server is running Server 2012 through 2022 and workstations are Windows 10 or newer. Please note that Zen v15 software is NOT formally supported on Windows 7 or older, so sites with older computers may need to upgrade their operating systems first. We expect Actian ended new patches for Zen v15 in 2026, so no new patches or bug fixes are expected, and upgrading may be beneficial in the long run.
Actian Zen v16 was released in 2024 and is a paid upgrade from older versions. Zen v16 is the best platform if all of your server is running Windows Server 2016 or above, and if all workstations are Windows 10 or newer. Please note that Zen v16 software is NOT formally supported on Windows 7 or older, so sites with older computers may need to upgrade their operating systems first.
Actian Zen v17 was released in 2026 and has not yet been tested by Resort Data Processing, so we do NOT recommend it at this time.
| Support Matrix (as of 2026): |
Workgroup |
Cloud Server - Windows |
Cloud Server - Linux |
| Actian PSQL v12 or Older |
NO |
NO |
NO |
| Actian PSQL v13 |
NO |
NO |
NO |
| Actian Zen v14 |
NO |
YES/NR |
YES/NR |
| Actian Zen v15 |
NO |
YES/R |
YES/NR |
| Actian Zen v16 |
NO |
YES/R |
YES |
| Actian Zen v17 |
NO |
NO |
NO |
*Items with a NO are not supported by the application vendor at this time. Items with YES are supported. Items with R are Recommended, and NR are NOT recommended, but will work. Items with no entry are unknown at this time.
There are a few points of interest:
- Installation Tip: The Resort Data application has not been tested with the Client Cache Engine feature of Actian Zen. This feature is disabled by default on the server, but you may wish to disable the feature on each workstation by following these steps from each computer:
- Start the Zen Control Center (Start/Run/ZenCC.EXE)
- On the Welcome screen, click on the option "Configure Microkernel Router".
- Click on the heading (on the left) for "Performance Tuning".
- On the right side of the window, Uncheck "Use Cache Engine" to disable the CCE.
- Click OK or APPLY, exit the ZenCC, and restart your computer to ensure that the changes take effect.
- Installation Tip: At this time, the Resort Data application works best with the File Close Delay feature disabled. Although this promises to improve performance for some applications, the locking of the files that occurs is sometimes disruptive. When installing your Zen v15 database engine, go to the engine configuration in the Performance Tuning group and set File Close Delay to 0.
- Installation Tip: RDP also recommends these settings changes: Limit Segment Size OFF, System Cache ON, and L2 Cache (Max Microkernel Memory Usage) 0. Further, when setting up the ODBC DSN's, make sure that the DDF's are specified for the RDP root folder, and the data folder includes the RPD01 (or whatever) folder.
- Installation Tip: When Upgrading from PSQL v13 or older to Zen v14 or newer, be sure to check the user account used by RDP for the DTO connection. If this was granted rights via the special "Pervasive_Admin" group, then you will need to rename that group to "Zen_Admin" in order to run Night Audit
- Performance Tip: If the Workgroup Engine is used, the machine with the data files physically on it (also called the peer server) should be designated as the permanent gateway using the Gateway Locator Utility, which will provide the best performance and stability. See our white paper on this topic for more information, or click HERE for the instructional video!
- Performance Tip: Periodically rebuilding or defragmenting your database files may provide performance gains. See our white
paper on this topic for more information.
- Status Code 161 -- License Is Not Applied: If you are getting a Status 161 (Licensing Error) after installing the engine, then your database license may not be properly applied. On the database server, start the Zen License Administrator (which you'll find in the Start Menu) and check the license count showing on this screen. If you do not see a permanent license with the correct user count, then you will need to apply your license. See your invoice or packing slip for your Registration Keycode, and enter this string into the boxes provided, then click "Add License". You should then see the proper license count.
- Status Code 161 -- Wrong Version Is Installed: In some cases, we see sites get Status 161 after properly installing a license. On the database server, start the Zen License Administrator (which you'll find in the Start Menu) and check the license count showing on this screen. If the left column shows a number (such as "625") instead of a product name, then the new software license was applied, but the software was never updated! You will need to uninstall the old version and install the purchased version to correct this situation.
If you need help with installing or patching your database engine, Goldstar Software also provides update services via the Internet for a fixed fee. See our Installation Services page for more details.
If you are a software vendor and would like to add, remove, or modify your information on these pages, we'll be happy to oblige. Simply contact us directly!
|
