Product Support Pricing for Actian PSQL/Zen Products

There are three primary sources of support for your Pervasive/Actian database products and applications:

1. Application Vendors
2. Pervasive/Actian
3. Other Third-Party Vendors

First, you may have purchased application support through your application software vendor. Since many applications are deeply tied to the Pervasive/Actian database engines, you should seek out the aid from your application vendor as the first step. Then, if they are unable to help, you can pursue the other options.

Second, Actian Corporation provides technical support on their current products via Email and telephone (800-BTRIEVE) directly to end-users and developers. They do this through annual support contracts that you can purchase. You should contact Actian directly for pricing for your environment. They also offer free access to their web-based knowledgebase.

Finally, there are several third-party companies that can provide support on both current and older products, including all the way back to Btrieve 6.15. Terms from different companies can vary, so you'll want to shop around based your company needs for availability, price, and level of expertise & experience. Goldstar Software currently provides free Email support for minor issues. We can also provide support via phone, Email, or remote control, billable in 15-minute increments (billed quarterly in arrears if you have an open account). If needed, we also offer on-site support services and training, for all of your PSQL/Zen database needs. Goldstar Software can even provide 24x7 support coverage on an emergency basis, to cover your urgent weekend upgrade needs. Contact us for current rates or to set up an account!

Prices in the computer industry can be very volatile, and the price list provided here is provided for your reference only. All prices are in US Dollars; shipping, taxes, and other charges may apply. To verify current pricing, please contact Goldstar Software. Click here for Ordering Information or Product Return information.